You have 14 days to return an order after receiving it.
If you change your mind, or the product you received does not meet your expectations, please contact us before returning the item to us. Return costs are your responsibility.
Instructions for returning goods:
If you wish to return an item, send us an e-mail indicating your name and order number and specifying which items are concerned. Attach to the package a note indicating whether you wish to be refunded, if you wish an exchange or a credit and of course your coordinates.
You are responsible for any possible damage suffered by the article during the return. Therefore, we strongly recommend that you return the products properly packaged, undamaged and in the original box and packaging.
Please provide us with a tracking number for the return package.
If an item is being shipped from overseas, make sure it is marked "RETURNED GOODS" to avoid customs charges. We cannot be held responsible for any customs charges applied to the package.
Unless otherwise agreed, refunds will be made using the same payment method used for the original purchase.
If the product or packaging is worn or damaged, we reserve the right to deduct any loss in value when refunding the product.
For any request: firstname.lastname@example.org